Terms & Conditions

Introduction

Welcome to Growth Xpert. These Terms & Conditions govern your use of our website. By accessing or using the site, you agree to be bound by these Terms. If you do not agree with any part of them, please discontinue use of the website.

If you engage Growth Xpert for paid services, the specific engagement may additionally be governed by a proposal, quotation, statement of work, work order or separate client agreement. Where a specific written client agreement conflicts with these general website Terms for that engagement, the specific agreement will control.

Website Use

You agree to use our website lawfully and in a way that does not interfere with its operation. You must not misuse the website, attempt unauthorised access to our systems, copy protected content, interfere with its functioning, or use it for any fraudulent or unlawful purpose.

Growth Xpert may update website content and these Terms from time to time. Updated Terms will display a revised "Last updated" date.

Our Services

Growth Xpert is a digital growth agency providing services including, where agreed, social media management, content creation, photography and videography, video production, influencer marketing, Meta advertising, digital advertising, website design and development, branding, growth strategy, marketing strategy, automation services and other related digital services.

The exact services, deliverables, timelines and fees for any engagement are determined by the individual proposal or agreement between Growth Xpert and the client. Nothing on this website alone constitutes an offer to provide services on specific terms.

Client Engagements

Each client engagement is defined by its applicable proposal, statement of work or agreement. These documents may specify the scope of work, deliverables, timeline, fees, payment schedule, revision limits, the responsibilities of each party and any third-party costs.

Work that falls outside the agreed scope may require additional fees and timeline adjustments. We will always confirm any such adjustments with you before proceeding.

Client Responsibilities

Clients agree to provide accurate business information, required materials, timely feedback, approvals and access to any accounts or platforms needed to deliver the engagement. Materials supplied by clients must be lawful and must not infringe the rights of any third party.

Clients remain responsible for the legality and accuracy of claims concerning their own products, services and business. Delays caused by late or incomplete client input may affect project timelines.

Fees & Payments

Fees are set out in the relevant proposal or agreement, and applicable taxes may be added where required. Invoices must be paid according to the agreed payment schedule.

Late payments may result in a pause of ongoing work until the account is settled. Where third-party costs are incurred on your behalf — such as advertising spend, stock assets or platform subscriptions — these may be charged separately where applicable.

Changes & Revisions

Reasonable revisions within the agreed scope are handled according to the applicable proposal, and we build revision limits into our proposals so expectations are clear from the start.

Additional revisions, new requirements or changes to scope may affect fees, timelines and deliverables. We will always confirm any such adjustments with you before proceeding.

Third-Party Platforms

Our services often rely on platforms controlled by third parties, including Meta, Instagram, Facebook, Google, YouTube, WhatsApp, hosting and domain providers, advertising and email platforms, AI tools and analytics services.

These platforms are operated independently of Growth Xpert. We cannot guarantee platform availability, account or advertising approval, account restoration, algorithm performance, rankings, reach or platform policy decisions. Growth Xpert is not responsible for losses caused solely by third-party platform changes, outages, restrictions or decisions, subject to applicable law.

Marketing & Performance Disclaimer

Growth Xpert does not guarantee specific revenue, profit, leads, sales, return on ad spend, followers, engagement, rankings, conversions, viral reach or business growth. Marketing results depend on many factors — market conditions, competition, budgets, offer quality and timing — many of which are outside our control.

Case studies and examples on our website show past work and should not be interpreted as guarantees of future results. We commit to professional strategy and execution, not to specific outcomes.

Intellectual Property

All content on this website — including text, graphics, logos, branding and design — is protected and remains the property of Growth Xpert or its licensors.

For client projects, final approved deliverables transfer to the client where the applicable agreement provides for such transfer and the agreed fees have been paid in full. Growth Xpert retains ownership of pre-existing materials, internal methodologies, processes, templates, frameworks, reusable components and general know-how. Third-party assets used in a project remain subject to their respective licences.

Confidentiality

Both parties will take reasonable steps to keep confidential business information shared during an engagement private. This obligation does not apply to information that is publicly available, already known, independently developed, or required to be disclosed by law.

Account Access & Security

To deliver services, we may need access to client social media accounts, advertising accounts, websites, hosting, analytics and business tools. Growth Xpert will use reasonable care in handling this access and will use it only for the purposes of the engagement.

Clients remain responsible for maintaining ownership and administrative control of their accounts unless otherwise agreed.

Cancellation & Termination

Termination of a client engagement is governed primarily by the applicable proposal or agreement. Amounts relating to work already completed and approved third-party expenses remain payable where applicable.

Growth Xpert may suspend services in cases of non-payment, material breach of the agreement, misuse, unlawful activity, or serious client conduct that prevents the reasonable delivery of services.

Limitation of Liability

To the maximum extent permitted by applicable law, Growth Xpert shall not be liable for indirect, incidental, consequential or special losses, including loss of profits, revenue, goodwill, business opportunity or data.

Where Growth Xpert is found directly liable under a contract, its aggregate liability will be limited to the fees paid or payable for the relevant engagement, subject to applicable law and the specific client agreement. Nothing in these Terms limits liability that cannot legally be limited or excluded.

Indemnification

Clients agree to indemnify and hold harmless Growth Xpert from third-party claims arising from client-provided content or materials, unlawful client activities, infringement caused by client materials, the client's products or services, or the client's violation of applicable law.

This indemnity does not apply to liability caused by Growth Xpert's own fraud, wilful misconduct or conduct for which liability cannot legally be transferred.

Force Majeure

Neither party will be responsible for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, government actions, major outages, internet or infrastructure failures, third-party platform outages, cyber incidents affecting third parties, war or civil unrest, and other extraordinary events. This clause does not affect payment obligations for work already completed.

Privacy

Your use of this website is also governed by our Privacy Policy. Please review it to understand how we collect, use and protect your information.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India. If a dispute arises in connection with our services, we first encourage both parties to resolve it through good-faith discussion. Where practical, we will attempt appropriate mediation before pursuing other remedies.

If arbitration is agreed or applicable, it may be seated in Kolkata, West Bengal, India, in accordance with applicable Indian law. To the extent permitted by applicable law, courts of competent jurisdiction in Kolkata, West Bengal may have jurisdiction over disputes relating to these Terms or our services. Nothing in this section removes mandatory statutory or consumer rights.

Changes to These Terms

Growth Xpert may update these website Terms from time to time to reflect changes in our business, services or applicable law. When updated, the revised "Last updated" date will be shown at the top of this page.

An existing signed client agreement remains governed by its own terms, unless that agreement expressly incorporates later changes to these website Terms.

Contact

If you have any questions about these Terms & Conditions, please contact us:

Growth Xpert

Email: growthxpertco@gmail.com

Phone / WhatsApp: +91 9148128249